FAQ for media

Africell is ending mobile network operations in Uganda. This FAQ provides accurate and up-to-date information to supplement the official press release. If you are an accredited journalist seeking further information, please email media@africell.com.


Q: Why is Africell UG is closing its business in Uganda?

A: Africell Group is stopping services in Uganda after careful consideration of the commercial outlook for the business and a detailed assessment of the extent to which it fits in the strategy of the broader group, which is to drive a digital transformation in the communities we serve. Leaving Uganda is the most sustainable way to fulfil our overall mission to advance the African telecoms sector through competition and innovation. Although we regret the immediate impact this decision may have, we believe it is a justified and strategic long-term change and we are supporting employees, customers, and other parties through the transition period. Our exit plan has been developed in accordance with and approved by the Uganda Communication Commission.


Q: When did Africell arrive in Uganda?

A: Africell entered the Uganda market in 2014, after acquiring the local assets and operations of Orange.


Q: What will happen to Africell UG’s sites, network technology assets, and frequency and spectrum in Uganda?

A: Africell’s sites in Uganda are leased from third parties and will be returned to them. Our network technology equipment will be transferred where possible within Africell group, maximizing value for Africell’s pan-African customer base and minimizing waste. Africell’s mobile frequency and spectrum will be returned to the Uganda Communication Commission.


Q: What will happen to Africell UG’s customers in Uganda?

A: Africell UG’s customers need to switch to alternative service providers after 7 October 2021. Uganda has an active telecoms market with several major operators and we are confident that customers will find good quality alternative providers which suit their needs and budgets. 


Q: What will happen to Africell UG’s employees in Uganda?

A: Africell has a plan in place to support the approximately 60 employees who will lose their jobs during this transition. The plan has been approved by the Ministry of Gender, Labour and Social Development and well exceeds minimum statutory requirements. We are committed to being respectful to and transparent with our employees. We are providing benefits to employees designed to mitigate the personal and psychological impact of their job loss and help them secure new opportunities as quickly as possible.