ANNOUNCEMENT

ANNOUNCEMENT

FROM AFRICELL UGANDA

End of services in Uganda.

Africell UG has permanently ended all mobile network services in Uganda. As of 7 October 2021, Africell UG subscribers were required to close their accounts and switch to alternative mobile providers. Africell UG has provided support, guidance and regular communications throughout this process.


This website contains information and resources to help Africell UG customers, retailers and partners navigate this transition smoothly. We are grateful for your loyalty to Africell UG.


Thank you.

07 / Oct

Day

Month

End of Africell UG operations in Uganda

FAQ

Prepaid & Postpaid Customers

Afrimoney customers

Corporate & Government customers

Retailers & Agents

What is happening?
When is the Africell UG network switching off?
Can I keep my current phone number?
What will happen to my prepaid airtime balance?
Can I claim compensation for unused prepaid airtime?
Can I still buy prepaid bundles?
When will my postpaid line be deactivated?
Will the same postpaid plan be available with other providers?
Are there any restrictions on the postpaid services I can use?
What is happening?
When is the Africell UG network switching off?
Can I still use my Afrimoney balance?
What if I have unused balance by 7 October?
What is happening?
When is the Africell UG network switching off?
What will happen to my contract with Africell UG?
What if I have a 90-day notice period?
How do I pay for usage from now on?
Who is the alternative provider?
What happens to any equipment installed at my premises?
Will Africell UG help me get the same plan from other providers?
What will happen to my security deposit?
What is happening?
When is the Africell UG network switching off?
What will happen to my Easy Load balance?
What happens if I cannot sell my full Easy Load balance?
What will happen to any revenue share I am owed?
What if I am an Afrimoney agent?

MEDIA RESOURCES

 Notice to Afrimoney customers

Notice to Afrimoney customers

7 October 2021

Information for Afrimoney customers from Africell UG and Stanbic Bank

 Press release

Press release

7 September 2021

Africell to end operations in Uganda on 7 October 2021

 FAQ for media

FAQ for media

7 September 2021

Additional information on the announcement for journalists and reporters

 About Africell

About Africell

7 September 2021

Facts and stats about Africell's history and footprint as a leading pan-African mobile network operator

 Notice to GSMA

Notice to GSMA

7 September 2021

Notice regarding the termination of roaming agreements